Client's Charter Achievement

CUSTOMER CHARTER ACHIEVEMENT REPORT — MAJLIS DAERAH SETIU (MDS)

Year 2025 Year 2026

1. Treasury Department

To ensure complete documents are received and acknowledged by the officer, and payment is processed no later than the date of receipt.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Received	9	24	31	11	24	36	53	36	41	36	64	78
Completed Within Charter	9	24	31	11	24	36	53	36	41	36	64	78

2. Assessment and Property Management Department

To ensure assessment tax imposed is fair, reasonable and appropriate within a period of 6 months.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Processed	17	108	67	23	16	N/A	17	40	19	19	14	N/A
Completed Within Charter	17	108	67	23	16	N/A	17	40	19	19	14	N/A

3. Assessment and Property Management Department

To ensure rental offers are issued within 2 months after interview.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Offers Issued	7	N/A	N/A	6	N/A	5	N/A	7	N/A	N/A	N/A	N/A
Completed Within Charter	7	N/A	N/A	6	N/A	5	N/A	7	N/A	N/A	N/A	N/A

4. One-Stop Centre (OSC)

To ensure final approval of development plans is issued within 7 working days from date of plan receipt.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Approvals	5	6	13	4	8	9	13	10	7	15	7	-
Completed Within Charter	5	6	13	4	8	9	13	10	7	15	7	-

5. Environmental Health Division

To ensure solid waste management and public cleansing is carried out efficiently and effectively every day for the comfort of the local community.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Days of Operation	31	28	31	30	31	30	31	31	30	31	30	31
Completed Within Charter	31	28	31	30	31	30	31	31	30	31	30	31

6. Enforcement Division

To ensure immediate issuance of compounds to offenders upon identification of the offence.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Compounds Issued	50	59	41	30	36	43	30	10	15	22	46	60
Completed Within Charter	50	59	41	30	36	43	30	10	15	22	46	60

7. Enforcement Division

To ensure warning notices are served within 7 days under MDS By-Law offences after notice is delivered.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Warning Notices	14	49	8	3	1	9	19	0	1	8	5	7
Completed Within Charter	14	49	8	3	1	9	19	0	1	8	5	7

8. Legal Division

To file case complaints in court within 14 days from the date of sanction obtained from the Deputy Public Prosecutor.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Cases Filed	0	0	0	0	0	0	0	0	0	0	0	0
Completed Within Charter	0	0	0	0	0	0	0	0	0	0	0	0

9. Public and Corporate Relations Unit

Public complaints received will be acknowledged within 2 working days only.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Complaints Received	4	3	4	7	6	5	8	7	10	6	8	10
Completed Within Charter	4	3	4	7	6	5	8	7	10	6	8	10

10. Management Services Department

To ensure MDS asset rental applications are processed within 2 days.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Rental Applications	8	6	4	8	3	-	3	8	12	8	6	3
Completed Within Charter	8	6	4	8	3	-	3	8	12	8	6	3

11. Licensing Division

To ensure complete licence applications received are processed within 1 hour.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Licence Applications	7	19	11	16	11	20	13	16	9	13	11	12
Completed Within Charter	7	19	11	16	11	20	13	16	9	13	11	12

12. One-Stop Centre (OSC)

To ensure notification of development proposal application decisions is issued within 5 days from the date of the OSC Committee meeting.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Notifications Issued	12	17	32	12	18	21	34	24	14	30	14	7
Completed Within Charter	12	17	32	12	18	21	34	24	14	30	14	7

13. Environmental Health Division

To ensure cleanliness and upkeep of MDS public toilets is monitored once a week to sustain community well-being.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Times Monitored	4	4	4	4	4	4	4	4	4	4	4	4
Completed Within Charter	4	4	4	4	4	4	4	4	4	4	4	4

14. Landscape Planning and Development Department

Landscape elements are planned with emphasis on urban quality for a conducive environment.

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Total Elements Planned	2	3	1	1	3	2	3	1	1	2	2	3
Completed Within Charter	2	3	1	1	3	2	3	1	1	2	2	3

Annual Achievement Summary 2025

Total Charters Set

Charters Met

Charter Not Met

92.9%

Overall Achievement Rate

Conclusion 2025

NOT MET There is 1 charter that was not fulfilled out of 14 charters set, pertaining to Filing Case Complaints in Court within 14 Days from the Date of Sanction Obtained from the Deputy Public Prosecutor. This was due to the absence of Investigation Papers (IP) that had received Sanction / Permission for prosecution from the Deputy Public Prosecutor being submitted to this unit (Legal Division).

ACHIEVEMENT The overall achievement rate is 92.9%.

Year 2026 Data Not Yet Updated

Data will be filled in accordance with the table format once records are available.

Updates will be made periodically throughout the year.